Privacy Policy

Customer Information
Floorex collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. Floorex also collects anonymous demographic information, which is not unique to you, such as your address, age, gender, preferences, and interests.

How does Floorex use my information?
Floorex does not sell, rent, or lease its customer lists to third parties. Floorex may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Floorex may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Floorex, and they are required to maintain the confidentiality of your information.

Floorex Communications
By subscribing to Floorex emails, you can expect to receive an automated email confirming your details have been successfully added to the list. Email communications will be sent using the contact details provided and will contain information on products, promotions, and other marketing communications. You can expect to receive emails on average once per month, depending on the time of year. If you wish to opt out of promotional Floorex emails, you can do so by clicking unsubscribe in the body of the email. We will not share, sell, rent, swap, or authorize any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact our web administration at sales@floorex.co.nz.

Disclosure of Information to Other Parties
Floorex does not sell, rent, or lease its customer lists to third parties. Floorex may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Floorex may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Floorex, and they are required to maintain the confidentiality of your information.

Floorex keeps track of the websites and pages our customers visit within Floorex in order to determine which Floorex services are the most popular. This data is used to deliver customized content and advertising within Floorex to customers whose behavior indicates that they are interested in a particular subject area.

Security of your Personal Information
Floorex Ltd secures your personal information from unauthorized access, use, or disclosure. Floorex Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

How do we protect your information?
As required by the Privacy Act 2020, we follow strict security procedures to prevent unauthorized access. Our security procedures mean we may occasionally request proof of identity before disclosing sensitive information to you. Floorex limits the number of employees who have access to databases containing personal data. Occasionally, we employ other companies to perform functions on our behalf, such as sending emails, analyzing data, and providing marketing assistance. Such companies may have access to personal information but are required to process the data in accordance with the Privacy Act 2020.

While we take reasonable steps to preserve security, no data transmission over the internet can be guaranteed as completely secure. Therefore, any information transmitted to us is at your own risk. Once we receive your transmission, we take reasonable steps to preserve its security.

Cookies
Our website uses cookies, small data files stored on your computer, to enhance your experience. Cookies help remember preferences, store items in your Wishlist, recognize you upon return, and optimize the website’s functionality.

We also use Google Analytics for Display Advertising features and may employ first- and third-party cookies for personalized advertising based on your website visits. You can set your browser to reject cookies or opt-out of Google Analytics through Google Ads Settings. Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Updated 11.10.2024.